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RETURNS

We are unable to offer refunds, unless faulty, for any items in our made to order Toad Designs range. Please inform us via e-mail or telephone within 48 hours of delivery if you have received a faulty item. Outside of this timeframe we are unable to refund or repair, so all claims made after that period will not be accepted.

If you are unhappy with a Toad Discoveries purchase, please contact us quoting your invoice number, no later than 14 days from the date you received your purchase.

Returned stock must be delivered to us within 14 days, in the same condition it left us. The cost to return will be equal to the original delivery cost and will be deducted from your refund. We do not refund the original delivery cost. Toad cannot take responsibility for any goods damaged in transit so appropriate insurance must be included by the shipping company to cover any possible damage. Any international customs duties and taxes will not be refunded.

ORDERS

We ask 50% deposit on all our made to order Toad Designs range before production commences. A delay in receipt of deposits will impact on the final delivery date. The outstanding balance must be paid before dispatch or collection of goods.

CANCELLATIONS

You may cancel your made to order Toad Designs purchase if you wish, providing you act within 7 days of placing your order with us. If this is outside the 7 day period, we will unfortunately have to charge a cancellation fee of 50% of the value of the order. 

To do so please email enquiries@toadgallery.com or call us on +44 (0) 207 460 3148

SHIPPING

We are more than happy to help with quotations for UK delivery, international shipping and packing or alternatively you can arrange this. Toad is unable to take responsibility for any goods damaged in transit so insurance must be included by the shipping company to cover any possible damage.

SOURCING

  • Before starting any commission we require a retainer of £1,500

  • There is a minimum single item budget requirement of £10,000

  • We require an additional 10% success fee

  • Agreement of a timeline to be defined at the start

  • If sourcing items from a salesroom the full budget is required at least 1 week in advance of purchase

  • Any shipping costs and duties are additional to the item budget